TERMS & CONDITIONS
Before placing your order, if you are unsure about anything relating to these Terms and Conditions please do not hesitate to get in touch at firstname.lastname@example.org. May we remind you that once an order is placed we will not be able to make any changes to that order.
Our office hours are 9am - 5pm, Monday to Friday. We aim to respond to all email enquiries within 48 hours (not including weekends). Orders placed on weekends are not eligible for next day delivery and will be sent out on the next working day subject to stock availability, as we are open on working days only.
Changes to Terms and Conditions
These terms and conditions may be subject to change and alterations periodically. Once any changes to these terms and conditions are posted, these will apply to all orders received. Subsequently these changes will also apply to your use of the ‘The Pretty Damned’ website and constitutes your agreement to and acceptance of such changes.
Governing law and Jurisdiction
Our terms and conditions are in accordance with the laws of England and all disputes will be settled in the English court system.
1.1. When placing an order we will ask for your name, telephone number, billing address, delivery address and payment method details.
1.2. This data will enable us to fulfil your order as efficiently as possible and also keep you up to date with ‘The Pretty Damned’ news, new product collections, events etc. if you so wish.
1.3. Your information may also aid us in preventing and detecting fraudulent requests for goods and services.
1.4. If any incorrect details appear such as mismatching shipping and billing, mismatching IP address, mismatching names, countries or even cities then we may require additional data upon receiving your order if any details are flagged as potentially fraudulent. We will only use the requested data from you to confirm that the card's registered billing address matches the name as shown on our order and it is being used by the card holder only - this will stop any potential chargebacks being issued.
1.5. If we suspect any suspicious transactions relating to an order, we have the right to cancel an order at any time.
2. Terms of Sale
2.1. By placing an order through our website you are adhering to the current terms and conditions of ‘The Pretty Damned’ displayed on their website.
2.2. When placing an order on the website you must represent that all the details you provide us must be correct and true. These include that you are the owner of the payment card used and have sufficient funds to cover the cost of purchase and delivery charges.
2.3 We kindly request that you please allow us 1 working day for to process your order. All our products are made to order once we have received an order. Once an order has been confirmed and processed, production will take 12-14 working days for non-bespoke items. Please note this does not include weekends or bank holidays. Once production of your order is complete and it's ready for dispatch, you will receive a confirmation email along with tracking details.
2.4 Please note we do hold some ready to buy items that can be shipped immediately, subject to stock availability. Please email us at email@example.com to enquire. Please note that if you need your order by a specific date we will do our utmost to ensure you receive your item in time.
2.5 When you place an order you will receive an email confirmation that your order has been received. The confirmation email that your order has been completed and accepted will be sent separately to you once your order has been dispatched.
2.6 Please note that once an item has been dispatched The Pretty Damned are not responsible for any lost parcels or items that have not been disclosed within 72 hours of delivery. All parcel enquiries should be raised with the Courier Service which are responsible for the delivery of items. If a customer notifies 'The Pretty Damned' of a lost or damaged parcel outside this 72 hour period, we reserve the right to refuse a refund and/or exchange.
3.1. All product prices are exclusive of delivery charges.
3.2. Prices on this website are subject to change without notice however placed orders will remain unaffected.
3.3 Prices on our website are inclusive of UK VAT.
4.1. All orders placed on the website must be paid with a debit or credit card that is coherent with our payment options. The payment types we accept are PayPal and PayPal approved cards.
4.2. When the order is received, a pre-authorisation check will be carried out on the card to ensure there are sufficient funds to make the purchase.
5.1 Hand painted jackets: Due to the jacket being hand painted, please allow for some defects due to the nature of the process. We try our best to minimise faults or defects by taking the utmost quality of care for each garment.
5.2 Once you receive your item, please first hang your garment on a rail inside to get the original shape back for at least 24 hours. We would discourage from wearing dark coloured clothing with our lighter shade garments and contrastingly lighter coloured clothing with the darker colours.
5.3 Naturally overtime the leather will soften and can get scratched, this is classed as normal wear and tear.
6. Force Majeure
6.1. ‘The Pretty Damned’ shall not be liable for any delay of order due to the results of any events/circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, and accidents.
7.1 To be eligible for a return/exchange your item must be unused and unworn and in the same condition that you received it, with all tags still attached and returned by guaranteed delivery to 'The Pretty Damned' within 14 days of confirmed delivery of your item. Your item must be returned in its original packaging and original condition to be eligible for a full refund.
7.2 For returns, please request a return authorisation request from our returns department within 14 days of receiving your order by emailing us at firstname.lastname@example.org. You will need to provide us with a reason for exchange so we can process your exchange as quickly as possible.
7.3 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved we will initiate a refund to you immediately. Please allow up to 7 working days for your funds to reach your account as this is processed by your Bank.
7.4 All returned items are the customer's responsibility and must be packed properly and securely to avoid any damages. If an item is returned to us damaged, worn or in an unsuitable condition, we will not be able to provide a refund and we will send the item(s) back to you. We also reserve the right to ask the customer to cover the re-delivery costs.
7.5 You will be responsible for paying your own shipping costs for returning your item (with the exception of certain circumstances that are agreed with The Pretty Damned). All returned items must be sent back via recorded special guaranteed delivery to ensure we have updated tracking of the returned item. The Pretty Damned are not responsible for any items/parcels that cannot be found if the customer has failed to provide the relevant tracking information. Once an item is returned please notify us via email with your tracking number so we can ensure your item is on its way.
7.6 Shipping costs are non-refundable.
7.7 On hand painted custom items The Pretty Damned cannot accept Returns. Please double check our Size Chart carefully before placing an order.
7.8 All sizes S - XL are made to order items and therefore terms and conditions relate to these as such.
7.9 Hand painted items can take up to 6 weeks to make and be delivered to the recipient.
7.9.1 All hand painted items are 100% non-refundable.
7.9.2 For S - XL size items, following the 3 days after the order has been placed, there is a non-cancellation policy as this is a Made to order item that will already be in production.
8. Faulty Items
8.1 All garments are quality checked thoroughly when packaged for any faults before shipping. We cannot risk any faults as each order is of high value. All orders claimed at being faulty will be examined very carefully as we do not send out faulty items.
8.2 If you consider The Pretty Damned item to be faulty, please email us at email@example.com within 10 days of your purchase. We are then only obliged to repair the item within a 6 month period.
8.3 If your item is found to be faulty, we can exchange and/or replace your item. Alternatively, a credit note can be issued.
8.4 We reserve the right to refuse refunds or exchanges on faulty items that have been worn or used. Please note that normal 'wear and tear' of a product is not deemed to be faulty under any circumstances.
9. Discount codes & Offers
9.1 For all orders purchased using discount codes, items may include a complimentary gift at our discretion. The complimentary gift cannot be swapped/exchanged.
9.2 For any returns using our discount codes, the complimentary gift must also be returned in its original packaging and unused. Any unwanted items must be returned within 14 days from the date they have been received to qualify for a refund or an exchange.
9.2 Discount codes are limited to one code per customer only. Discount codes cannot be used in conjunction with any other offer or discount code and are valid for the dates specified by The Pretty Damned only.
9.3 Please note that Subscriber Sign up Free Delivery codes only apply to UK ADDRESSES ONLY.
10. Bespoke items
10.1 Bespoke items include and are not limited to; Hand painted jackets. If you are unsure if your item falls under the ‘Bespoke’ category, please contact us before placing an order.
10.2 Given the exclusivity of Bespoke items, we do not offer returns or refunds. Please do feel free to contact us to advise on sizing at firstname.lastname@example.org. We aim to ensure absolute satisfaction.
11. Sale Items
11.1 No Returns/Refunds/Exchanges on any purchases under 'Sale' collection or Sample Sale. All sales are final.
11.2 Discount codes and offers are not applicable to Sale items. We cannot process any Sample sale or Sale purchases with a discount code.
12. International Delivery & International Returns
12.1 All International orders are delivered by DHL and Royal Mail depending on country destination. Delivery will approximately take 3-4 working days after the dispatch date. Delivery includes tracking details and requires a signature upon arrival. For some countries, delivery times vary so please email us for more information on this.
12.2 For International orders including Returns/Refunds/Exchanges, The Pretty Damned are not liable to pay returns custom duties and taxes. These fees are the responsibility of the customer and are to be paid by the customer. Returns must be in accordance with our returns policy as defined under subject line 7.0 Returns.
12.3 Please note The Pretty Damned are not responsible for delays due to customs clearance as this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to The Pretty Damned, you will be liable for the additional fees charged for return and re-delivery.
12.4 For further information on what duties and taxes may be payable by you prior to the delivery/return of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order.
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